Privacy Policy

Privacy Policy

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Complete Human Network Sdn. Bhd and its affiliated companies (hereinafter referred to as “CHN”) are committed to protecting and respecting your privacy. We conduct our business in compliance with applicable laws on privacy protection and personal information security. CHN Privacy Policy (hereinafter referred to as “Privacy Policy”) outlines what personal information we may collect, how we use and safeguard the collected personal information and with whom we may share it.

Your submission of your personal information to CHN will be deemed that you accept the Privacy Policy.

Information That CHN Collect and How CHN Use It

You can log on, request support service or register with us when you visit/use our service (hereinafter referred to as “CUSTOMER SERVICE”), it is completely optional for you to engage in these activities. If you elect to engage in these activities, CHN may ask you to provide us with certain information including your personal information to perform the SERVICE as identified below:

We may ask you for your first and last name, mailing/shipping address (including zip code), e-mail address, telephone and facsimile number, and other personally identifiable information:

  • to fulfill registration process, technical support, upgrade, discount, payment, shipment and CHN obligations under any sale and purchase contract or other benefits that may be made available to registered users, when you register, purchase or download our product or CUSTOMER SERVICE.
  • to send marketing information about our products, services and other special offers to you if you choose to regularly receive such information. You may unsubscribe at any time. Subscription to this service is optional and free.
  • to qualify the entry and to contact you regarding the event or prize awards if you enter an event.
  • to customize our support services to your personal needs.
  • to respond to your inquiries when you submit feedback or questions via e-mail, or contact us for information about our CUSTOMER SERVICE.
  • to complete surveys to be used for customer satisfaction analysis.
  • to provide and improve our products and CUSTOMER SERVICE, to obtain customer feedback and to analysis user experience.

We may collect your device data such as device model/serial number, standby status, crash history, preferred interface, language settings, frequently used software information, the software function usage behavior:

  • to provide you with better services, enhance user experience, and continuously discover problems to improve performance.
  • to obtain customer feedback and to analysis user experience.

For such purposes portions of your personal information may be transferred to our agents and/or contractors acting on our behalf and within the scope of the purposes, and we will ensure that those agents and/or contractors are strictly in compliance with the Privacy Policy.

WE will not use or transfer to third parties your personal information for any unrelated purposes, unless and to the extent it is required by applicable laws or regulations or the competent governmental or judicial authorities, necessary to establish or preserve a legal claim or defense, or necessary to prevent fraud or other illegal activities.

WE will not sell or market your personal information to any third parties. We will cease using your personal information held by us once the personal information is no longer required for CHN to carry out the purpose for which the personal information was intended to be used.

Transfer of Personal Information to Different Locations

When you submit personal information to CHN, you understand and agree that this personal information may be transferred between CHN offices and agents and/or contractors, and may be stored and processed in any of the CHN branches. All transfer, storage and use of your personal information shall be subject to and protected by the Privacy Policy.

How CHN Use Cookies and Web Beacons

Our web site may use “Cookies”, which are text files placed on your computer, to enable you to sign in to the CUSTOMER SERVICE and to help personalize your online experience. We use cookies to store your preferences and other information on your computer in order to save your time by eliminating the need to repeatedly enter the same information, and to display your personalized content and appropriate advertising on your later visits to web sites of the SERVICE. We may also use so called “Web beacons” or similar technologies on some CHN web sites. When you access those pages, an anonymous notice of that visit is being generated on your computer. This notice may be processed by us or others (including but not limited to Google) in order to identify whether a particular page on our website has already been visited or a link clicked by you. We may also include Web beacons in our promotional e-mails or our newsletters in order to determine whether messages have been opened and links contained within clicked on. We use this information to understand how you use our website and how we can improve it for you.

You may refuse the use of Cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of this web site of the SERVICE.


We take precautions to protect your personal information against unauthorized access or unauthorized alteration, disclosure or destruction. These include internal reviews of our personal information collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store your personal information.

Transmission of personal information between different locations of CHN affiliated companies is performed through our secured wide area network. When you submit personal information via the SERVICE, your information is protected both online and offline.

However, CHN cannot guarantee a perfect security on the internet. When using the internet, we recommended that you use alphanumerical usernames and passwords and change your passwords on a regular basis, as well as keep your computer up to date by applying the latest available security updates for your software and using such tools as virus/spyware scanners.

How You Can Access Your Information

We want to help you keep your personal information accurate. You may view and change your registration information by logging in and editing your account settings on the SERVICE. For the security of your account, you will be required to sign in with your login ID and password. For further inquiries about personal information CHN stores about you, kindly contact us through the email address mentioned in below section “Contacting Us”.

Additional Information Concerning Children’s Privacy

We do not knowingly collect personal information from children without their parent’s or guardian’s consent. We encourage parents and guardians to take an active role in their children’s online activities and interests while using the SERVICE.

If you are a child, please seek and verify your parent’s or guardian’s consent. Only after we verify your parent’s or guardian’s consent, you may submit personal information to us. Your parent or guardian can revoke any consent previously given.

Sensitive Personal Information

CHN will never ask you to provide sensitive personal information such as information about your medical or health record, political or religious beliefs, criminal offences alleged or committed criminal conviction background, sexual orientation, sexual life or genetic information. Please refrain from providing us with such information.

Links to Third Party Web Sites and Service

This SERVICE may contain links to other web sites, or use service provided by others (including but not limited to Google Service as identified below and Social Plugins) (hereinafter collectively referred to as “Third Party Service”). Please be aware that CHN is not responsible for the security or the privacy practices of Third Party Service. We encourage you to be aware of when you leave the SERVICE, and to read the privacy statements of Third Party Service that collects personal information. This Privacy Policy applies only to CHN services.

This SERVICE may contain Google Service such as AdWords, Google Analytics and Display Advertising (including Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration and Google Analytics Demographics and Interest Reporting)( collectively referred to as “Google Service”). CHN only use your information, such as age, gender and interests, which is collected by Google Service, in an aggregated form for the purposes of SERVICE analysis anonymously. Moreover, we may show your favorable items on sites across the internet when we learn more about your internet browsing habit through Google Service. You may refuse the use of AdWords, Google Analytics and Display Advertising by visiting

Changes to The Privacy Policy

We may modify the Privacy Policy at any time, so please review it frequently. If we make substantial changes to it, we will notify you by means of a notice on our homepage.

Contacting Us

If you have any inquiries, questions, comments, or complaints about the Privacy Policy, or if you believe that CHN did not comply with the Privacy Policy, please feel free to contact Complete Human Network Sdn. Bhd.

Complete Human Network Sdn. Bhd

B-30-01, 1st Floor,

Pusat Komersial Arena Bintang,

Sekysen U5,

40150 Shah Alam,




Telephone: (+603) 27242538

Updated April 1, 2021.